In the event of any dispute arising from the interpretation or application of these Terms and Conditions, consumers may resort to Alternative Dispute Resolution (ADR) entities. These entities provide independent and impartial mechanisms for resolving disputes through mediation, conciliation, or arbitration, as an alternative to the judicial courts.

The following Consumer Dispute Arbitration Centres are available:

• Lisbon Consumer Dispute Arbitration Centre – www.centroarbitragemlisboa.pt

• Vale do Ave Consumer Dispute Arbitration Centre / Arbitration Court – www.triave.pt

• CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) – www.ciab.pt

• CNIACC – National Centre for Consumer Dispute Information and Arbitration – www.arbitragemdeconsumo.org

• Coimbra District Consumer Dispute Arbitration Centre – www.centrodearbitragemdecoimbra.com

• Algarve Consumer Dispute Information, Mediation and Arbitration Centre – www.consumoalgarve.pt

• Porto Consumer Information and Arbitration Centre – www.cicap.pt

• European Online Dispute Resolution Platform – ec.europa.eu/consumers/odr

Consumers may consult the website of the Directorate-General for Consumers (www.consumidor.gov.pt) for updated information on the list of available ADR entities.